Simply select the product you wish to purchase, add it to your cart, log in or create an account, enter your shipping address, choose your preferred payment method, and confirm your order. You will receive an initial order confirmation email, followed by a second email once your order has been shipped.

You can pay by credit card or PayPal. All transactions are protected by SSL security systems, and your card details are never stored by Diamant S.r.l.

Your order constitutes a purchase request. The sales contract is concluded when you receive the shipping confirmation email, which includes your order summary and delivery details.

The delivery times indicated on the website are estimates and may vary depending on product availability or unforeseen circumstances.

Please check that the packaging is intact and that the contents match your order. If the package shows visible damage, refuse delivery or accept it with reservation and promptly notify Customer Service.

Yes. You have the right to withdraw from your purchase within 14 days of delivery without providing any reason. The product must be returned unused, undamaged, and complete with its original packaging. The right of withdrawal does not apply to customized products.

In the event of a voluntary return or size exchange, return shipping costs are the customer's responsibility. If the product has a warranty-covered defect, Ducati Cycling will cover all transport costs.

Go to the Return Request section, enter your order number and email address (or any other required information), select the item you wish to return, and specify the reason for the return. Once your request has been approved, you will receive instructions for shipping the product back.

Once the returned product has been received and inspected, refunds are normally processed within 5–7 business days using the same payment method selected for the purchase.

All products purchased by consumers are covered by the 24-month legal warranty of conformity provided under European legislation. In the event of a lack of conformity, you may request repair, replacement, or, where provided by law, a refund.

By registering your frame on the Ducati Cycling website within 60 days of purchase, you can benefit from the 5-year conventional frame warranty. If the frame is not registered within the required period, the warranty remains valid for 2 years.

Each frame incorporates an identification microchip that certifies its authenticity. Registering the frame allows you to request the extended warranty and facilitates after-sales service procedures. The microchip must not be removed.

The warranty does not cover damage resulting from improper use, accidents, incorrect maintenance, product modifications, normal wear and tear, corrosion, or alterations to the frame. Components manufactured by third parties are covered by their respective manufacturers' warranties.

You can contact Customer Service or open a warranty claim through the dedicated section of the website. To speed up the assessment process, you may be asked to provide photos or videos of the product.

Ducati Motor Holding and DIAMANT S.r.l. process personal data in compliance with the General Data Protection Regulation (GDPR). Your information is used to manage orders, customer support, and, with your consent, marketing communications.

For information regarding orders, shipping, returns, or after-sales support, please contact Customer Service using the contact details available in the website's Contact section.